Two things can be wrong at this point, and both are fixed by email. Type the address you sign in with and choose which.
Forgotten your password — we send a code, and the screen that sets the new password still asks for your authenticator. Never received the letter asking you to confirm your address — signing in will not work until that is done, and we can send it again.
Lost the authenticator itself? That one is not done from this page at all. Email jhenry@jhenrylaw.com.